APPLE DEVICE UNLOCK GUIDE

Before shipping your devices to Second Life Mac, please ensure they’re ready for processing by addressing any device locks. This guide will help you understand and resolve different types of locks for the devices in your fleet.

PIN CODE & RESET REQUIREMENTS

Ensure all PIN codes (iOS) or User Logins (MacOS) are removed from devices before shipping
Devices must allow “Erase all Contents and Settings” (Adjuslable in your MDM or on the device directly)
If reset is restricted (e.g., due to MDM policies), devices may require DFU mode processing, causing significant delays
Devices requiring DFU processing will result in extended processing timelines and delayed payments

IOS DEVICES (IPADS & IPHONES)

Your iOS devices may have digital locks tied to your Apple ID, EFI password, or MDM enrollment—these protect your data, but they’ll stall processing if they’re still active on arrival. Clear whichever locks apply to your fleet using the steps below before you ship.

Activation Locks

Sign out of Apple ID
Can simply turn off in Apple School Manager if still managed
Remove from Find My network
Document serial numbers
Keep proof of purchase accessible

Remote Management Locks

Check your Apple School Manager
Export device list to CSV file
Release (don’t just unassign) devices
Verify in your Apple School Manager
Confirm removal before shipping

MACOS DEVICES

Macs come with their own set of security locks (Apple ID, EFI password, and MDM enrollment) that need to be cleared before we can put them through processing. Use the breakdown below to knock out whichever ones apply to your fleet.

Activation Locks

Sign out of Apple ID
Remove from Find My network
Document serial numbers

EFI Password Locks

Gather necessary passwords
Document passwords securely
Share through approved channels

Remote Management

Release MDM & Apple School
Manager Important: Release, don’t unassign
Verify complete removal

PRO TIP

Whether this is your first refresh cycle or tenth, there are always changes to the process. Make sure to follow this guide for the most efficient process to unlock your devices!